Shipping policy

Last updated: 8 October 2026

At ORASIS Metaxarakis Opticians, we make every effort to prepare and dispatch your orders safely and as promptly as possible.

1. Preparation and dispatch time

For products shown as in stock, the usual order preparation and dispatch time is 3–5 business days.

This period covers preparation of the order until it is handed over to the courier and does not necessarily include transit time to the recipient's address.

Business days exclude Saturdays, Sundays and public holidays.

2. Products ordered on request

Some products may require additional preparation time, particularly:

  • special orders from suppliers;
  • custom-made ophthalmic lenses;
  • lenses made to a specific prescription;
  • special tints or coatings;
  • products not immediately available in our physical stock.

In these cases, delivery times may vary and, where necessary, we will contact the customer with further information.

3. Delivery time

After the order is handed over to the courier, transit time depends on the destination.

Remote, hard-to-reach or island destinations may require additional business days.

Delays may also occur during periods of high demand, extreme weather, strikes or other circumstances beyond our direct control.

4. Shipping costs

The exact shipping cost is displayed at checkout before the order is completed.

Costs may vary depending on:

  • the destination country or region;
  • the shipping method;
  • the weight or size of the order;
  • any available free-shipping offer.

The customer sees the final cost before proceeding to payment.

5. Shipping outside Greece

Where the online store offers shipping to countries outside Greece, the available countries and corresponding shipping options are displayed at checkout.

International delivery takes longer than domestic delivery within Greece and depends on the destination and carrier.

For countries outside the European Union, customs duties, import taxes or other charges may apply. These are not necessarily included in the purchase price or shipping costs and may be payable by the recipient.

6. Order tracking

When a tracking number is available, it is sent to the customer by email or through the order update.

It may take some time for the tracking number to become active in the courier's system.

7. Delivery details

The customer is responsible for entering correct and complete delivery details.

Please check carefully:

  • the recipient's full name;
  • the street address;
  • the building number;
  • the area;
  • the postal code;
  • the telephone number;
  • the email address.

If you discover an error after completing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once the order has been dispatched.

8. Failed delivery or non-collection

If the courier cannot deliver the order, further delivery attempts may be made, or the parcel may be held for a specified period at a collection point or courier branch.

The customer is responsible for following the relevant updates and collecting the order in time.

If a parcel is returned to us because it was not collected, we will contact the customer about possible redelivery and any additional shipping costs.

9. Damaged parcel

If the parcel shows visible signs of serious damage on receipt, please contact us as soon as possible.

Where possible, keep:

  • the packaging;
  • the product;
  • the accompanying documents;
  • photographs showing the parcel's condition.

This helps us investigate the incident with the carrier.

10. Incorrect product

If you receive a product different from the one you ordered, please contact metaxarakisoptika@gmail.com or 28410 25768 so that we can arrange appropriate assistance.

11. Delays

Although we make every reasonable effort to meet estimated times, delays may occur due to:

  • supplier delays;
  • increased order volumes;
  • courier delays;
  • extreme weather;
  • strikes;
  • customs checks;
  • transport problems or other exceptional circumstances.

In the event of a significant delay, we will try to inform the customer as soon as possible.

12. Contact

For questions about dispatch or delivery, please contact us:

ORASIS Metaxarakis Opticians
25 Kontogianni Street
72100 Agios Nikolaos, Crete
VAT number: 158653397
Telephone: 28410 25768
Email: metaxarakisoptika@gmail.com